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The concept of process improvement is about to be upended… factories of today collect massive amounts of data and use tools such as Microsoft Business Intelligence (Power BI) to create dashboards. These dashboards tell a story of what happened and model changes for process improvement. They have worked very well to establish standards and provide an early warning system with their formidable ability to bring relevance and context to data, but they cannot do a simulation and change variables using AI or ML in a predictable fashion then immediately bring them back into the physical world to provide ROI.

The concept of process improvement is about to be upended… factories of today collect massive amounts of data and use tools such as Microsoft Business Intelligence (Power BI) to create dashboards. These dashboards tell a story of what happened and model changes for process improvement. They have worked very well to establish standards and provide an early warning system with their formidable ability to bring relevance and context to data, but they cannot do a simulation and change variables using AI or ML in a predictable fashion then immediately bring them back into the physical world to provide ROI.

Gallup has an astounding statistic to report. As part of an employee experience survey, they identified employees across different levels from companies operating in different industries. The respondents were asked about the onboarding experience provided by their employer. Guess what? Only 12% chose they “strongly agree” that their employer gave a great onboarding experience.

According to Finance Online Reports, organizations cite efficiency improvements and better decision-making as the top two benefits of Big Data & Analytics. We live in a data-rich age where one primary driver of business success is analyzing and extracting meaningful data from companies' digital insights. Nevertheless, the process and goals of data analysis may differ for different types of organizations.

We no longer belong to a realm where artificial intelligence is a science fiction concept. According to Servion Global Solutions, it is predicted that AI (Artificial Intelligence) will drive 95% of customer experiences by 2025. With the world pacing faster, business leaders are increasingly interested in understanding how AI can improve customer experience.

The latest McKinsey Global Survey on Digital Strategy in May 2022 has found that “companies’ overall adoption of digital technologies had sped up by three to seven years in a span of months.” Businesses have realized that their legacy application portfolio is acting as a barrier as opposed to being an enabler for this digital acceleration.

During COVID crisis, this Glass Industry Leader in the US partnered with Softura to modernize sites, build applications using Microsoft Power Platform and move sites to SharePoint Online.

The term Artificial Intelligence (AI) was coined at the Dartmouth Summer Research Project in 1956 for a branch of study dedicated to finding out how to make computers perform intelligent tasks. The shared vision of the authors was to enable computers to solve real-world problems unassisted.