ABOUT CUSTOMER
World's leading Automotive Original Equipment Manufacturer (OEM) in the Mining and Construction Equipment Industry.
CHALLENGES
- Dozens of portals, systems, operating entities have separate applications.
- Customers go through several such portals to monitor and manage their machines.
- No unified customer experience online for self-service, warrantees, claims, manuals, machine tracking, order.
- No integration to intelligent dozers
SOLUTION
- Customer Portal – Fleet and Service Management Platform across all product lines.
- Single Pane of Glass – unified application across all business systems.
- Order new parts by selecting the part from 2D representations.
- Location-based inventory & pricing checks.
- View orders, claims, documentation – role based restricted access to manuals.
- Map all machines, prescriptive maintenance.
- Real-time telemetry, AI and machine tracking.
BENEFITS
- #1 digital user experience to monitor and manage fleet, set alerts and track utilization.
- This solution is the only customer facing application that is offered FOC to their customers – a key differentiator.
- Single Sign On implemented using Azure Active Directory.
- Reduced downtime, proactive service center alerts/follow-up.
- Real-time reporting/analytics
