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Application modernization, an integral part of digital transformation, has become essential for companies wanting to expand their business growth. Many organizations are already embracing the trend of modernizing applications to improve operational efficiency and agility, align to IT investments, and stay ahead in their business initiatives by delivering an unmatched customer experience.

The concept of process improvement is about to be upended… factories of today collect massive amounts of data and use tools such as Microsoft Business Intelligence (Power BI) to create dashboards. These dashboards tell a story of what happened and model changes for process improvement. They have worked very well to establish standards and provide an early warning system with their formidable ability to bring relevance and context to data, but they cannot do a simulation and change variables using AI or ML in a predictable fashion then immediately bring them back into the physical world to provide ROI.

In 2022, the world started reopening after a couple of years of pandemic-induced lockdowns and truncated economic activity. Companies are navigating tough challenges such as changing customer preferences, intense competition, talent shortage, economic deceleration, and supply chain crisis accentuated by a prolonged war. According to Gartner, CEOs are betting big on digital and IT capabilities to help them navigate through the crises and deliver growth.

In 2021, an ISG research found that companies have spent 40% more on managed services and outsourcing. Outsourcing non-core business operations and processes is a widespread practice for companies of all sizes. The decision to hire software project outsourcing companies is driven primarily by cost savings.

Gallup has an astounding statistic to report. As part of an employee experience survey, they identified employees across different levels from companies operating in different industries. The respondents were asked about the onboarding experience provided by their employer. Guess what? Only 12% chose they “strongly agree” that their employer gave a great onboarding experience.

According to Finance Online Reports, organizations cite efficiency improvements and better decision-making as the top two benefits of Big Data & Analytics. We live in a data-rich age where one primary driver of business success is analyzing and extracting meaningful data from companies' digital insights. Nevertheless, the process and goals of data analysis may differ for different types of organizations.

We no longer belong to a realm where artificial intelligence is a science fiction concept. According to Servion Global Solutions, it is predicted that AI (Artificial Intelligence) will drive 95% of customer experiences by 2025. With the world pacing faster, business leaders are increasingly interested in understanding how AI can improve customer experience.