ABOUT CUSTOMER
A leading dietary supplements and formulations company in the United States.
CHALLENGES
- Client was going through an M&A and was running disparate systems, collaboration tools and separate active directories for managing user accounts.
- Existing IT staff and support models between entities presented a difficult challenge to integrate into one cohesive team.
- 3 tenants were connected through VPN. Migration was done manually. Multiple passwords for a user.
SOLUTION
- Migrate Active Directory, Exchange Online, SharePoint, Teams and OneDrive.
- New Merged Tenant Configuration including setting up Azure Active Directory.
- Maintain 3 separate domains for 3 businesses. Sync content to cloud-based tenant. User management through Active Directory
- Cut-over completed within 16 hours. We took over when users logged-off at close of business and the cut-over process was completed before they logged back in the next day so that they can start using the new mailboxes. Concurrent delivery in emails in old and new mailboxes.
BENEFITS
- Eliminate the need for multiple IT support teams to manually manage user accounts and service requests.
- Eliminate multiple profiles for a single user. Change in the role of an employee and reporting structure need not be updated in different places but centrally managed.
- Password reset feature on the cloud.
- Post Implementation Support: Manage phased user rollout. 130 per batch over 4 weeks as their internal IT team did not have the bandwidth to support 520 active users.
