• Bachelor’s Degree in Business or Computer Science
• 5-7 years of experience as a Business Analyst/Project Manager developing business requirements, process flows, and program charters and/or statements of work
• Experience running client meetings for gathering requirements, managing projects, collaborating on solutions and resolving issues
• Excellent verbal and written communication skills, including ability to effectively communicate with internal teams and external customers, technical and non-technical staff, stakeholders, and development teams
• Excellent teamwork skills
• A strong background in technology, analysis and critical evaluation of information gathered from multiple sources
• Ability to understand technology and business process and how the two are dependent upon one another for solution delivery
• Prepare and communicate status reports to team and management
• Elicit business requirements from key stakeholders by using interviews, document analysis requirements workshops, task and workflow analysis
• Excellent computer proficiency (MS Office Word, Excel, Visio, PowerPoint, SharePoint)
• Manage multiple projects from small to large scale in a cross-functional environment
• Able to work independently, be a collaborative team player, excellent time management and prioritization skills, able to manage a heavy workload at times, ability to work under pressure and meet tight deadlines, while maintaining a positive attitude, and providing exemplary customer service